ISO 9001 2015 ?
More than a simple ISO Certification, it is a LifeStyle…
TECNOVA HT, a company engaged in process automation and specialized in industrial control systems, achieved certification of its workflow according to ISO 9001 in 2004, including the part dedicated to the Design, Construction and Validation of Analysis and Control Systems , and is therefore not limited to the mere import and sale of instrumentation.
In 2016 TECNOVA HT reaffirmed its desire for Continuous Improvement and Customer Attention by obtaining ISO 9001:2015 certification as per the certificate downloadable at the bottom of the page.
Why ISO 9001 2015?
But what does Quality mean in practice in process automation and industrial control systems? TECNOVA HT Management firmly believes in the Policy of Total Customer Satisfaction .
Each request for quotation is carefully examined for a real feasibility study starting from a simple transmitter up to more complex sampling and analysis systems. Depending on the applications requested, legislative requirements or technical reference standards such as the PED Directive or the Quality of Automatic Measurement Systems are also integrated. To all this is added the know-how of TECNOVA HT, the result of 40 years of experience.
Once the suitable equipment or system has been determined, the Customer is given a realistic delivery date and cost for this solution .
During the executive phase, in addition to smoothing out any technical problems and proactively monitoring deliveries , the necessary documentation for the assembly, maintenance and setting of the instrument is prepared. Couriers, special transport or packaging to specification are also booked.
During assembly in the plant, TECNOVA HT and its staff create the conditions for a problem-free installation or simply supervise the Customer’s work.
Verification of expected results, field calibrations, training for Customer technicians are some of the classic actions managed by TECNOVA HT. All always according to ISO 9001:2015 .
But if just one of these steps is not performed correctly, the result may not be the one expected and agreed upon .
TECNOVA HT staff immediately takes action to find a solution, mitigating any potential effects on the project.
TECNOVA HT wants to go further (even beyond the ISO 9001 certification ) .
TECNOVA HT offers the possibility of a direct line between all Customers who are not satisfied with our work and the Management itself without any intermediaries.
Every Customer is encouraged to write freely to
signing in full, citing the internal order number and the problem that TECNOVA HT was unable to resolve or has not yet resolved.
It will be a pleasure and a duty of the Management to respond on a case-by-case basis, following you until your problem is solved .
Contact us for more informations about ISO 9001 2015 certification. Follow on Linkedin.